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FAQs

FOR OUR CHEMO PATIENTS
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Absolutely! Sensitive scalps require extra care, and your comfort is our priority. That’s why we offer a Medical Grade line of wigs. They are hand-tied, and especially made for those with delicate scalps (including cancer and alopecia patients). These wigs are lightweight with easy breathability, so you can continue on your day with one less worry.

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We do not communicate with the insurance company. You would call your insurance provider to find out what is specifically covered. Some companies cover a percentage of the cost while some cover the full price of a wig every few months – they all vary. We help you by providing a copy of the invoice, and you would send this invoice AND the prescription from your oncologist to the insurance company.

VISITING THE STORE
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Yes, we take walk-ins. If you’re brand new, we suggest making an appointment to give you one-on-one service to help answer any questions you may have before you purchase your wig.

GENERAL
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If your wig is properly fitted to your head, and has been thinned/trimmed/styled to look more natural, people will not notice you are wearing a wig. That is our goal.

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We won’t know what size you are until we try a wig on you. We do a full custom fitting for you to make sure it fits comfortably and secure on your head.

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After you decide on the wig you want, we do the trimming, thinning, and sizing to make it custom for you. That is included in the price of each wig. We also give tips on styling your wig every visit.

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Yes, our wigs are made to be durable. They are top-line and high quality fiber. However, we give you the precautions on oven heat, fireplaces, or any sources of direct heat or steam. It is not recommended to wear your wig while cooking.
Exercise is fine, except for swimming.

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If you are going through chemotherapy, your scalp will itch and ache at first, until all the hair has been released from your follicle. Then, it will go back to its normal state. However, if you are not going through chemo, your wig will become comfortable. It is just a matter of getting used to wearing a wig and having something snug around your hairline.

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No, a wig will not damage your scalp or hair.

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We do not have any products that will help with hair loss. Instead, we have products that will enhance your look from the loss of hair, including human hair eyelashes. We also have a wide variety of scarves, turbans, and hats.

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Yes, we suggest having at least two wigs. One will be used for back-up as you have the other serviced.

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Yes, we do work on wigs not purchased here.

CHOOSING A WIG
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We are one of the few wig shops that offer full-service reconditioning and rejuvenating of your wigs. This includes resetting and styling to keep the original style that you prefer. We keep a record of each individual’s preferences of styles and settings.

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This varies per person. It depends on how often the wig is worn and how often the wig is brought in to the full-service salon to be rejuvenated.

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Options for wigs are monofilament, lace front, 100% hand-tied, and machine made. We also offer toppers made in the same ways.

Monofilament wigs are hand-tied only on the top. They are thinner, cooler, and look like your scalp when parted. Lace front wigs do not have a thick edge (wig line). This makes it look like it is your own hairline.

100% hand-tied wigs are the thinnest, most comfortable wig. They are lighter in weight and let your scalp breathe. They fit more like a glove.

Machine made wigs are a little heavier and have a thicker top. However, some customers prefer them as they give more volume and body to the style.

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Human hair wigs are recommended if you are handy with your hair. With human hair, you are able to use your own styling products, including hair dye, color-treated shampoo products, and styling tools.

Synthetic hair wigs are easier to take care of. They have more color and style options, and typically come already styled. Special shampoos and conditioners for synthetic hair are available for purchase in our store.