FREQUENTLY ASKED QUESTIONS
FOR OUR CHEMO PATIENTS
Will my insurance pay for the wig?
We do not communicate with the insurance company. You would call your insurance provider to find out what is specifically covered. Some companies cover a percentage of the cost while some cover the full price of a wig every few months – they all vary. We help you by providing a copy of the invoice, and you would send this invoice AND the prescription from your oncologist to the insurance company.
Do you have any special offers for chemo patients?
Yes, we offer discounts for our chemo customers.
VISITING THE STORE
Can I just walk-in, or do I need to make an appointment?
Yes, we take walk-ins. If you’re brand new, we suggest making an appointment to give you one-on-one service to help answer any questions you may have before you purchase your wig.
Can people tell I’m wearing a wig?
If your wig is properly fitted to your head, and has been thinned/trimmed/styled to look more natural, people will not notice you are wearing a wig. That is our goal.
How do I know what size is appropriate? Will you help size my wig?
We won’t know what size you are until we try a wig on you. We do a full custom fitting for you to make sure it fits comfortably and secure on your head.
How do I achieve a natural look?
After you decide on the wig you want, we do the trimming, thinning, and sizing to make it custom for you. That is included in the price of each wig. We also give tips on styling your wig every visit.
Will my wig withstand the weather, heat, or physical activity?
Yes, our wigs are made to be durable. They are top-line and high quality fiber. However, we give you the precautions on oven heat, fireplaces, or any sources of direct heat or steam. It is not recommended to wear your wig while cooking.
Exercise is fine, except for swimming.
Will my wig make my head hot or itchy? Is it uncomfortable to wear?
If you are going through chemotherapy, your scalp will itch and ache at first, until all the hair has been released from your follicle. Then, it will go back to its normal state. However, if you are not going through chemo, your wig will become comfortable. It is just a matter of getting used to wearing a wig and having something snug around your hairline.
Will a wig damage my scalp or slow my natural hair growth during chemotherapy?
No, a wig will not damage your scalp or hair.
Do you have any other products that will help me with hair loss?
We do not have any products that will help with hair loss. Instead, we have products that will enhance your look from the loss of hair, including human hair eyelashes. We also have a wide variety of scarves, turbans, and hats.
Do I need more than one wig?
Yes, we suggest having at least two wigs. One will be used for back-up as you have the other serviced.
Do you work on wigs that are not purchased from Susie’s Wigs?
Yes, we do work on wigs not purchased here.
CHOOSING A WIG
How can I make my wig look as natural as possible for me?
We are one of the few wig shops that offer full-service reconditioning and rejuvenating of your wigs. This includes resetting and styling to keep the original style that you prefer. We keep a record of each individual’s preferences of styles and settings.
How long will my wig last?
This varies per person. It depends on how often the wig is worn and how often the wig is brought in to the full-service salon to be rejuvenated.
What is the difference between wigs?
Options for wigs are monofilament, lace front, 100% hand-tied, and machine made. We also offer toppers made in the same ways.
Monofilament wigs are hand-tied only on the top. They are thinner, cooler, and look like your scalp when parted.
Lace front wigs do not have a thick edge (wig line). This makes it look like it is your own hairline.
100% hand-tied wigs are the thinnest, most comfortable wig. They are lighter in weight and let your scalp breathe. They fit more like a glove.
Machine made wigs are a little heavier and have a thicker top. However, some customers prefer them as they give more volume and body to the style.
Should I buy human hair or synthetic wigs? What is the difference?
Human hair wigs are recommended if you are handy with your hair. With human hair, you are able to use your own styling products, including hair dye, color-treated shampoo products, and styling tools.
Synthetic hair wigs are easier to take care of. They have more color and style options, and typically come already styled. Special shampoos and conditioners for synthetic hair are available for purchase in our store.
What can I get if I am just thinning on the top? On the front?
We have partial pieces that range from bangs, toppers, to half-wigs (human hair or synthetic). We thin and trim them to make sure they blend in with your natural hair.
TAKING CARE OF MY WIG
Is it hard to take care of my wig?
No, some customers have said they require less maintenance than their original hair! If you wear the wig 8 hours a day every day, you only need to wash the wig once a month. Wigs should be serviced by us every 2-3 months. Or, if you do not want to wash the wig yourself, you can bring it into Susie’s Wigs every month.
Can I use my blow dryer and curling iron on my wigs?
Only on human hair or heat-friendly wigs. Some synthetic blend hair wigs can withstand the heat, but we recommend you test a strand at the bottom first (the nape).
Am I able to use regular shampoos and conditioners on my wig?
Color-treated shampoos can be used on human hair wigs. We carry a special shampoo and conditioner for synthetic hair in our shop.
How often should I come in to get my wig serviced?
2-3 months; We are one of the only few that will shampoo, condition, reset, and style your wig like new.
Are wigs expensive?
The prices can vary between all wigs. For reference, a good wig will be $179+. Keep in mind, this includes the full customized service at Susie’s Wigs.
What are the price differences between human hair vs. synthetic wigs?
Synthetic wigs are more affordable. However, all wigs depend on your preferences and we suggest you come in to determine what works best for you.